Iowa Healthcare Collaborative

Candor Training Series

Compass HIIN Candor Training Series

Program Overview

Compass HIIN held a workshop series in 2018 to familiarize network hospitals with the early disclosure process, Communication and Optimal Resolution (Candor). Candor is a powerful tool that works to maintain relationships with patients and families after an adverse event through immediate and frequent communication. It provides care for the caregiver and creates a culture of learning and process improvement throughout the facility. Through this training series Iowa Healthcare Collaborative, Iowa Medical Society and MedStar Institute for Quality and Safety will guide hospitals through the various elements of the Candor process and provide the tools needed for effective implementation at their facility.

Tools, resources and videos for each workshop are available for training. Access content through the workshop links below.


Workshop 1: Communication and Care for the Caregiver
Workshop 2: Event Reporting and Review
Workshop 3: Resolution
Workshop 4: Putting It All Together

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