Iowa Healthcare Collaborative

Person and Family Engagement


Person and family engagement (PFE), sometimes referred to as patient and family engagement, is a term used to describe the process by which patients, their families, and caregivers are invited, welcomed, and integrated as equal partners in their health and healthcare. 

PFE is about proactive and reciprocal relationship building between patients, families, and caregivers and their healthcare providers, focused on communication, shared decision-making, and mutual support throughout the diagnosis, treatment, and overall healthcare experience.  The value and role of engaged and activated patients in truly achieving person and family-centered care design – identified as Step 1 within the TCPI Practice Transformation Change Package – cannot be understated.

The development and implementation of the following interventions and metrics within the TCPI practice network outlines opportunities for clinicians and practices to meet the transformational objectives to respect values and preferences, listen to patient and family voices, collaborate with patients and families, and be aware of language and culture.


Six PFE Metrics 

  1. Active E-Tools
  2. Shared Decision Making
  3. Patient Activation
  4. Health Literacy
  5. Medication Management
  6. Patient and Family Voices

Click here to view the six metric overview videos. 

Compass PTN six PFE Metrics infographic

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