Health literacy is the ability of a person to obtain, process, and understand basic health information and services to make appropriate health decisions. Health literacy goes beyond simple literacy abilities to identify comprehension capacity. Health literacy is one of the strongest indicators of an individual’s health status. Limited health literacy affects more than 90 million people, influencing their ability to effectively access the healthcare system and manage their health.
Evaluating a patient’s health literacy provides valuable information to practices about how to best provide useful and accessible information about diagnoses, treatments, and support to patients and their families.
The intent of this measure is to ensure that practices are systematic in identifying and addressing health literacy issues.
Is a health literacy patient survey being used by the practice (e.g., CAHPS Health Literacy Item Set)?
You’ll meet this metric if:
Your practice is using a health literacy patient survey to systematically identify and address health literacy issues.