Quality & Performance Improvement

IHC has a proven track record of delivering exceptional results through our quality and performance improvement services. We use data-driven strategies to measure and improve outcomes. As a result, our programs and services have achieved significant accomplishments in clinical outcomes - producing better care, better experiences, and improved quality of life for millions of patients.

Rapid Cycle Improvement

Our staff bring years of experience leading and assisting clients in identifying and designing custom rapid cycle improvement projects. We work with healthcare organizations to systematically drive improvements by identifying, implementing, and evaluating actions to improve a process, product or system.

We have a dedicated quality improvement team with expertise and experience working specifically with hospitals, providers, clinics, and communities to deliver technical assistance and coach you and your team through each phase of the rapid cycle improvement process.

 How We Can Help
  • Target interventions that improve clinical processes and outcomes
  • Strategy development
  • Prioritization of improvement activities
  • Root cause analysis
  • Consultation on improvement initiatives and quality management programs.
  • Elimination of unnecessary variation and waste
  • Facilitation of multidisciplinary improvement teams
  • Implementation support and coaching
  • Measurement and evaluation support
  • Performance improvement opportunities assessment
  • Convene stakeholders to create a charter and AIM statement
  • Engage leadership and securing commitment
  • Train clients on rapid cycle improvement methodologies
  • Assist with executing all phases of the rapid cycle improvement process successfully and create models that can be sustained beyond the project.

Leadership Engagement 

Healthcare transformation is only possible with effective leadership. We play a unique role in putting healthcare and community champions in a leadership position to drive clinical improvements and accelerate change at the practice, local, and state level. 

Across our multi-state hospital network, we provide CEO dashboards to hospital executive leadership. Our dashboards keep leadership informed of performance improvement and patient safety efforts – equipping leadership with real-time data for improvement.

 How We Can Help
  • Provide strategies to improve board and clinician engagement and effective governance
  • Facilitate organizational strategic planning
  • Leadership and professional development initiatives
  • Provide networking, training, and leadership development opportunities through special education and outreach programming

Technical Assistance

The healthcare environment is changing, shifting reimbursement to reward low cost, high quality providers. Our team provides on the ground assistance, educational events, and best practices to help hospitals, clinics, providers, and communities transition to value-based care. 

Our quality improvement and expert faculty integrate quality improvement tools and processes into workflows specifically designed to achieve the desired improved outcome.

 How We Can Help
  • Quality and process improvement training
  • Guidance on Quality Payment Program/Merit-Based Incentive Payment System
  • Risk management/Alternative Payment Model (APM) readiness
  • Strategic planning
  • Assist in achieving practice transformation
  • Gap analyses
  • Guidance on person and family engagement (PFE)